Customer Support & Onboarding Specialist

Record360 is seeking an exceptional Customer Support Specialist to join a fast-growing support team. This role will handle customer tickets (about 80%), delivering timely, high‑quality resolutions, while spending roughly 20% on customer implementations and onboarding initiatives.

You will work with a cross‑functional team across Account Executives, Marketing, the Success Team, Engineering and Product. The ideal candidate combines technical curiosity, problem solving and excellent communication

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