Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer
Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you!
About Us:
Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost confidentiality for our clients. Join them as a dedicated Technical Support Engineer and play a pivotal role in supporting our client’s business needs.
Position:
- Type: Permanent
- Location: Onsite (M4 Corridor, UK)
- Salary: £competitive
Why Join Us?
- Innovative Global Impact: Be part of a visionary team dedicated to revolutionizing energy-efficient technology on a UK and international stage.
- Career Advancement: Unlock a world of opportunities for professional growth and development.
- Cutting-edge Environment: Immerse yourself in the dynamic world of groundbreaking technological solutions, collaborating with some of the best leaders in the field.
Key Responsibilities:
- Provide technical support and commissioning assistance to internal teams.
- Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems.
- Address network concerns, configure operating systems, and deliver remote assistance.
- Rapidly resolve client queries via email, phone, or in-person interactions.
- Craft clear instructions and technical manuals for intricate problems.
- Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks.
- Research, identify, and implement software and hardware solutions.
- Conduct BMS PPM tasks and manage control system issues through resolution.
- Deliver exceptional customer service by effectively guiding clients through issue resolution.
- Escalate unresolved matters to appropriate internal teams.
- Document and catalogue all issues and their resolutions.
- Prepare comprehensive and timely reports.
- Share technical insights through meticulous note-taking and manual creation.
Required Qualifications:
- Proven experience in service engineering, technical roles, or related fields.
- Hands‑on proficiency in technical problem‑solving.
- Thorough understanding of computer systems, mobile devices, and tech products.
- Proficiency in diagnosing and resolving basic technical issues.
- Familiarity with remote desktop applications.
- Outstanding problem‑solving and communication abilities.
- Skill in delivering clear step‑by‑step technical assistance.
- Experience with Tridium AX & N4 systems and Trend systems.
- Previous involvement in system commissioning.
- Preferred: Bachelor’s Degree.
Join our Client in driving innovation and making a significant impact in the world of energy‑efficient technology.
Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society
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