IT Support Specialist

Responsibilities

• Act as the primary point of contact for day‑to‑day user support, managing requests efficiently through to completion.
• Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.
• Maintain Edinburgh HQ office technology, including network infrastructure (Wi‑Fi, LAN), conference room AV setups, and ISP coordination.
• Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture.
• Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses.

Requirements

• Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high‑growth tech environment.
• Comfortable managing a multi‑OS environment (both macOS and Windows) using MDM platforms alongside.
• Solid understanding of core networking infrastructure (Wi‑Fi/LAN) and automated endpoint deployment.
• Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance.
• Process‑driven mindset with an appreciation of structured service requests and change management processes.
• A proactive problem‑solver and collaborative communicator who is eager to automate and scale operations.
• Nice to Have: Experience working within structured ITSM frameworks (Jira Service Manager or similar).
• Exposure to IT automation, scripting, or automated software delivery tools.
• Experience maintaining IT systems compliance in alignment with security frameworks such as PCI‑DSS or SOC2.
• Experience handling or reporting on IT security incidents and managing Business Continuity / Disaster Recovery processes.
• Working knowledge of Google workspace / applications.

Core Competencies

Demonstrates expertise in IT Operations and Systems Administration, with a strong focus on user support, multi‑OS management, and network infrastructure maintenance. Proficient in managing IT compliance and security frameworks while fostering collaboration and process‑driven improvements.

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