Customer Claims Administrator

Derriford, Plymouth | Temp to Perm Opportunity | Full Time

The Role

As a Customer Claims Administrator, you’ll play a key role in managing a variety of health and safety‑related cases, including personal injury claims, property damage claims, and customer complaints. Working within a dedicated team, you’ll investigate cases, gather information from multiple stakeholders, and ensure each case is progressed efficiently and professionally.

Key Responsibilities

• Manage a caseload of personal injury, property damage, and customer complaint cases through an internal case management system
• Investigate claims by gathering information from stores, suppliers, customers, and internal departments
• Respond to customer enquiries professionally and promptly via email
• Maintain accurate case records and documentation
• Liaise with internal and external stakeholders to progress cases effectively
• Review information and evidence to support decision‑making
• Ensure all cases are handled in line with company procedures and service levels
• Identify missing information and proactively follow up where required
• Prioritise workload to meet deadlines in a busy environment
• Escalate more complex cases when necessary
• Provide support across the wider Health & Safety and Operations teams

What We’re Looking For

• Previous administration and customer service experience
• Exceptional written communication skills
• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confident IT skills, including Microsoft Office and database systems
• A proactive and professional approach to problem‑solving
• Ability to work independently and collaboratively within a team

Desirable Experience

• Experience working in a claims, legal, insurance, or retail operations environment
• Understanding of Personal Injury or Property Damage processes
• Experience liaising with multiple stakeholder

What’s On Offer

• Temp-to-Perm Opportunity
• Full Training Provided
• Modern Offices in Derriford, Plymouth
• Supportive Team Environment
• No Telephone‑Based Customer Service
• Excellent Career Development Potential

If you’re an organised, customer‑focused administrator looking for a new challenge with genuine long‑term prospects, we’d love to hear from you.

Apply today with your CV or contact Pertemps Plymouth for more information.

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