IT Service Desk Analyst – Contract or Permanent
Location: Burntwood – ideally 2 days per week onsite
Start: Immediate
We’re recruiting for a Service Desk Analyst to join an established Technology and Change team based in Burntwood.
There are currently two opportunities available – an immediate 6-8 week contract for someone who can start straight away, as well as the opportunity to be considered for a permanent position.
Working as part of a small Service Desk team, you’ll provide hands-on 1st and 2nd line IT support to users across multiple locations, resolving technical issues remotely and ensuring tickets are managed through to resolution.
What you’ll be doing
- Provide 1st and 2nd line support across the business
- Manage and resolve incidents and requests within agreed SLAs
- Support Microsoft 365 / Office 365 applications
- Manage Active Directory accounts, including new starters, leavers, permissions and password issues
- Troubleshoot laptop, desktop, hardware and connectivity problems
- Support mobile devices including Android phones and tablets
- Manage tickets through an IT service management system
- Liaise with third-party suppliers where issues require escalation
- Maintain support documentation and knowledge articles
- Support hardware ordering and device provisioning
What we’re looking for
- Previous Service Desk, IT Support or Helpdesk experience
- Experience supporting Microsoft 365 / Office 365
- Good working knowledge of Active Directory
- Strong hardware and connectivity troubleshooting skills
- Experience using an IT ticket management system such as ServiceNow or similar
- Confident supporting users remotely and over the phone
- Strong communication skills with the ability to explain technical issues to non-technical users
- Full UK driving licence
For the 6-8 week contract opportunity, you’ll need to be immediately available and already hold an active DBS.
The interview process will be a short Teams interview, with the successful contractor required to start as soon as possible.
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