Senior Customer Success Manager at AI PropTech SaaS

Job Description

Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms.

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The Company

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• AI startup transforming the £33bn property industry

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• Building AI agents that automate 80-90% of operational workloads

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• Early-stage business with equity, huge growth and unicorn ambitions

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The Role

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• Own onboarding, adoption, retention and expansion for enterprise customers

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• Help build AI-powered CS automations, workflows and scalable processes

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• Partner with Product & Engineering to shape the future of the platform

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The Need

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• Customer Success or Account Management experience within B2B Saas

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• Comfortable with APIs, integrations, data and technical troubleshooting

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• Commercial relationship builder

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• Passion for AI, automation and building modern Customer Success functions

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