Head of Customer Experience & Service Transformation

The Go-Ahead Group seeks an exceptional Head of Customer Experience (General Manager) to lead the end-to-end delivery of our CX strategy across the Elizabeth line. You will shape information access, community engagement and service transformation, guiding a large, multidisciplinary team to deliver excellence every time.

You will drive customer-centric transformation, governance, and performance across multiple domains, including accessibility, customer information, and public engagement, while

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