Job summary Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state as required). Support with identifying emergent benefits when working through current processes with service leads. Capacity to provide support to the Change Management Team and Service Leads to embed process changes within the business and deliver requirements against the agreed project plans and timelines. Capacity to provide support and guidance to operational and clinical teams to ensure they have clarity regards the transformation programme plans and timescales. Escalate to Change Manager when clinical priorities are conflicted against project delivery or potential problem areas are identified Focus on identifying any areas of risk within project delivery and highlighting to Change Manager and Project Managers To provide support with data collection and collation to the Change Manager enabling them to provide governance and assurance to programme and project boards. Provide support and guidance on current / new clinical systems to users at all levels of the organisation. Be competent in developing and maintaining their own strong communication links between all stakeholders and the project team. To support the Change Manager in the design and delivery of relevant communications engagements such as training programs, setting up and holding workshops, visiting workplaces, meeting staff and user groups. Encourage and motivate stakeholders and all users to embrace change and understand potential benefits of proposed business change.
Key Responsibilities
Communication and Working Relationships
This role is essential to supporting effective communication from the Change Management Team out to all users affected by the business changes, new processes, systems and technology. Assuring staff of the importance of the relevant clinical system and communicate the project aims from a change perspective to stakeholders. Use effective, developed communication skills to motivate Trust staff through the delivery of the project and gain co-operation around change and procedures. Skilful negotiation and persuasive talents are a requirement of this role to gain trust and engagement. Facilitate meetings and workshops to gather or disseminate information. This may involve change techniques such as process mapping and benefits identification. Communicate any risks/issues to the Change Manager/Project Team as appropriate. Attendance at appropriate meetings to deliver clear updates regards the project
Analytical and Judgement
Identify through process mapping, any risks/issues to existing processes and highlight to the Change Manager. Support the Change Manager in the collation of data. Identify and support the management of anticipated resistance Use judgement to analyse and compare options on a range of facts and situations
Planning and organising
This role will require excellent organisational skills to ensure that the planning and organisation of change management activities form part of and are aligned with the overall Project Plan. It will involve supporting in delivering the plan and delivery of complex work packages to support the necessary changes required in the organisation. It will be necessary to plan and organise meetings and assist in presentations from the Change Management Team to ensure full communication and engagement with stakeholder. This is likely to be challenging when presented with tight delivery dates. It will also be necessary to organise a range of tasks and work packages and meetings to resolve risks and issues which may lead to the adjustment of plans.
For full job details and personal specification please refer to enclosed job description.
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