Company: Ashton Recruitment
Location: Essex
Job Description:
Ashton Recruitment is seeking an experienced Contact Centre Team Leader for a Financial Services operation in Romford. You will lead a 10–15 member team, monitor inbound/outbound workloads, coach staff, and ensure SLAs and regulatory standards are met.
You will oversee coaching, performance reviews, and MI to drive improvements in service levels and efficiency within a FCA-regulated environment.
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Posted: August 29th, 2026