Customer Service Team Leader

We are delighted to be supporting our client with the recruitment of an experienced Customer Service Team Leader to join their growing claims team.

This is a fantastic opportunity for a confident customer service professional who enjoys being hands-on while supporting and developing others.

You’ll spend around 50% of your time handling customer claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support.

You’ll be responsible for:

• Handling customer claims accurately and efficiently.
• Supporting and mentoring members of the claims team.
• Acting as an escalation point for complex customer queries and claims.
• Ensuring claims meet agreed SLAs and regulatory requirements.
• Supporting quality, compliance and operational standards.
• Assisting the Manager with the day-to-day running of the department.
• Handling customer complaints professionally.
• Maintaining accurate records and system updates.

We’re looking for someone with:

• Previous experience in a customer-focused environment.
• Experience supporting, mentoring or coaching colleagues.
• Excellent communication and organisational skills.
• Strong attention to detail and decision‑making ability.
• A customer‑focused approach and positive attitude.
• An understanding of compliance and working within a regulated environment.

What’s on Offer?

• Starting salary of 31k
• Career development and training
• Healthcare and wellbeing support
• Up to 28 days’ holiday + bank holidays
• Birthday day off

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