Travel Operations Lead – Hybrid, Grow a 5-Seat Team

CM recruitment is seeking a Customer Operations/Reservations Manager for a fast-growing travel business in South London. You will lead a five-person team, be hands-on, and collaborate with the tech team to improve processes and service delivery.

The role is hybrid, requiring three days in the office, with a salary in the 40k–50k range plus bonus and benefits. The successful candidate will drive performance, ownership of escalations, and packing stronger customer outcomes.

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