Senior Operations Lead – AI-Driven Customer Support

Unity Technologies in London, UK, is seeking a Senior Business Operations Manager to lead the AI-enabled customer support program and optimize the customer journey. The role focuses on redesigning processes, enabling squads with the right tools, and collaborating across product, data, and GTM teams to boost self-service and experience.

The position is on-site in London with a strong emphasis on analytical rigor, enablement, and scalable operations that support growth in Unity’s Entertainment CRO

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