Customer Service Manager — Hybrid (Derby) & Data Leader

Wowcher Ltd. in Derby is seeking a Customer Service Manager to oversee the merchant services team and manage escalated queries across channels. You will lead a small team, report on performance, and ensure collaboration with other departments to meet business goals.

The role focuses on improving customer satisfaction, SLAs, and NPS while coordinating daily tasks and initiatives in a fast‑paced environment in the UK.

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