Customer Service Team Lead – Flexible Work & Growth

Xplor in Newcastle is seeking a Customer Service Team Lead to guide a regional group of Contact Support Advisors. You will provide leadership, mentoring, and clear direction, while aligning core work to the team and overseeing performance.

Reporting to the Senior Manager, Customer Service, you will drive improvements in call quality, customer experience, and adherence to data protection, onboarding and offboarding processes, with a focus on developing people and delivering measurable KPIs.

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