Join Superdrug Head Office- Make a Real Difference Every Day!
Location:Hours:37.5 | 9.00am – 5.30pm – Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.Here’s the excitingbit… A day includes:
You will support on all aspects of the Shared Services function including telephone calls, dealing with emails and managing and updating multiple systems.The purpose of the role is to provide a centralised and effective support function to the wider Head Office and Store teams; with particular attention to queries expected to result from an ongoing deployment of a new Time and Attendance system. The Shared Service function is the point of call for all queries regarding Payroll Systems, Processes & Payslips.Our aim is to create a streamlined and effective support system by taking a pro‑active approach and communicating effectively with the rest of the business.
Key Responsibilities:
- To support on the Shared Services helpdesk for all Superdrug and Savers colleagues with questions, queries and advice regarding pay and in particular regarding any queries on the new T/A system.
- To work with all business units to ensure timely communication to all colleagues around paydays and changes to timescales.
- To investigate and resolve pay queries by speaking to Store Managers, Area Managers and the People Teams working collaboratively with colleagues in the Shared Services and Payroll Team.
- To Always Maintain a high standard of customer service.
- To produce letters, references and contracts.
Key Stakeholders:
Superdrug & Savers colleagues, IT, Store Ops, HR and Audit
Person Specification
- Ability to manage and answer a large volume of calls daily, the team can collectively take between 50 – 100 calls a day, with the latter being on pay day
- Being able to deal with sensitive situations effectively whilst being empathetic and discreet.
- Ability to work under pressure and deliver high volume, high quality work to demanding deadlines;
- Excellent numeric, written and verbal communication skills;
- Excellent planning and organisational skills;
- IT literate; including knowledge of Microsoft Outlook, Word and Excel
- Use of bespoke software such as Oracle or similar HR systems
- Confident, resilient and self‑motivated, with a highly organised approach to work;
- A good team player who is happy working in a team or individually
Here’s what’s in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world’s largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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