Trainee Debt Advisor & Casework Specialist

Citizens Advice BANES seeks a Debt Advice Caseworker to deliver high-quality debt and money management support in Liverpool, mentoring colleagues and handling complex information. The role supports clients across multiple channels and sites, contributing to service excellence and compliance with quality standards.

The successful candidate will understand priority and non-priority debts, work collaboratively with the team, and adapt to change while maintaining a client-centred approach.

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