Customer Service Representative – Newcastle, UK

Role: Customer Service Agent Type: Contract (6 Months with potential extension)Location: Newcastle, UKWorking Model: Onsite

We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:

• Acting as first point of contact for Personal Loans account holders via inbound calls
• Take responsibility for managing customer information in line with GDPR experience
• Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
• Striving to ensure a first-outcome resolution for our customers
• Able to work in a fast-paced environment while ensuring that processes & procedures are followed
• Can ensure that customer records are kept accurate and up to date
• Able to achieve Key Performance Indicators such as Average Handling Time

Required:

• Call Centre/Contact Centre Experience
• Customer Service Experience

Desirable:

• Financial Customer Service Experience
• Personal Loans Service Experience
• Customer Records Management

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