Room Attendant

Job Description

• Prepare and service guest rooms to Fairmont’s exacting luxury standards




• Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities




• Replenish linens, towels, and guest supplies with care and consistency




• Report maintenance issues promptly, ensuring rooms remain in perfect condition




• Handle guest belongings and privacy with the utmost respect and discretion




• Support VIP room preparations, ensuring personalised touches and flawless presentation




• Maintain housekeeping trolleys and storage areas in a clean, organised, and fully stocked state




• Respond to guest requests with warmth, professionalism, and a guest‑first mindset




• Collaborate with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness




• Follow all cleaning procedures, including deep‑cleaning schedules and brand standards




• Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling




• Participate in daily briefings and training sessions to stay aligned with service expectations




• Support lost‑and‑found procedures with accuracy and confidentiality




• Contribute to a positive, respectful, and team‑focused working environment




• Uphold Fairmont grooming, communication, and service standards at all times

Qualifications

• 1 year of housekeeping or cleaning experience, ideally within a luxury hotel environment




• Strong attention to detail and pride in delivering exceptional standards




• Understanding of cleaning procedures, hygiene standards, and room presentation




• Knowledge of UK health & safety regulations, including COSHH (training can be provided)




• Ability to work independently and as part of a team




• Good time‑management skills and the ability to prioritise tasks




• Professional, courteous, and guest‑focused attitude




• Physical ability to meet the demands of the role, including manual handling




• A passion for luxury hospitality and creating memorable guest experiences

Additional Information

What is in it for you?

• Exclusive Discounts:
  
  
  
  • Fairmont Cheshire, The Mere, Spa and Golf discount

  
  

  • Fairmont, Raffles, and Accor Hotels (friends & family rates are included)

  
  

  
  




• Colleague restaurant




• Being part of The Mere Team – our culture is unique!




• You will benefit from training and development opportunities




• Competitive salary and benefits including pension




• 28 days of holiday including public holidays




• 1-5 days service award based on length of service




• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide




• And last but not least you will get to work with a team of EXTRAORDINARY people

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