Call Centre Representative
Call Centre Representative Pertemps Bond•B98, West Midlands, UK
Location: Redditch (On Site)
Salary: £25,000 basic + uncapped commission (OTE £35,000 – £40,000)
Hours: 40 hours per week
Pertemps are recruiting on behalf of a well-established and growing organisation for a driven and customer-focused Call Centre Representative.
This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. The successful candidate will be responsible for engaging with prospective customers, responding to enquiries, and arranging appointments for the field-based sales team. You’ll play a key role in supporting business growth while ensuring every customer receives a professional and positive experience.
Key Responsibilities
- Handle inbound customer enquiries in a professional and engaging manner.
- Contact prospective customers following marketing campaigns, website enquiries and existing lead sources.
- Qualify customer requirements and book appointments for the sales team.
- Build rapport with customers and identify their needs through effective questioning.
- Maintain accurate customer records and update CRM systems accordingly.
- Send relevant information and literature to customers when required.
- Achieve individual and team performance targets.
- Manage follow-up activity to maximise appointment conversion rates.
- Deliver exceptional customer service throughout every customer interaction.
Skills & Experience
- Previous experience in a call centre, telesales, customer service or appointment-setting role.
- Excellent verbal communication and listening skills.
- Confident handling customer objections and overcoming barriers to appointment booking.
- Strong organisational skills and attention to detail.
- Comfortable using CRM systems and other computer-based applications.
- Self-motivated with the ability to work independently and as part of a team.
- Target-driven with a positive and proactive approach.
- Professional telephone manner and strong relationship-building skills.
Working Hours
Shift patterns will be discussed during the interview process, however the standard operating hours are:
- Primarily 9:00am to 5:30pm
- Two later shifts per week of 10:00am to 7:00pm
- One Saturday in every eight on a rota basis
- A weekday will be given in lieu when a Saturday is worked
Benefits
- £25,000 basic salary
- Uncapped commission structure with realistic OTE of £35,000 – £40,000
- 25 days annual leave plus bank holidays
- Additional annual leave awarded after 2 years’ service, increasing up to a maximum of 30 days
- Birthday leave
- Company pension scheme
- Ongoing training and development opportunities
- Supportive and friendly working environment
If you’re a confident communicator who enjoys speaking with customers and working towards achievable targets, we’d love to hear from you.
Full-time
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