Job Spec Be the driving force behind day-to-day F&B delivery across the whole site This is a hands-on leadership role at the heart of one of Surrey’s busiest visitor attractions.
Do you have the following skills, experience and drive to succeed in this role Find out below.At my client, you’ll take day-to-day ownership of F&B delivery across every outlet on site – café, restaurant, grab-and-go kiosks, and seasonal or event catering – serving over 250,000 visitors a year . You’ll be the person on the floor making sure every outlet runs smoothly, every day, allowing the F&B Manager to focus on strategy, growth, and commercial development.This role is ideal for an experienced team leader or supervisor ready for their next step up – moving beyond a single outlet or shift to help lead operations across the whole F&B offering.What you’ll be doing: Run the day-to-day across every outlet Take operational responsibility for F&B delivery across the site, not just one outlet:Restaurant and caféGrab-and-go kiosksSeasonal and event cateringYou’ll move between outlets as needed, spotting and resolving issues before they escalate, and making sure standards stay consistent everywhere.Be the go-to person on the floor Lead from the front during peak trading, acting as the first point of contact for staff and guests across all outlets:Step in wherever the operation needs supportMake fast, sensible calls on staffing, service, and stockEscalate to the F&B Manager when it genuinely needs their inputSupport commercial performance Play an active role in the commercial side of the operation:Help drive spend per head and revenue across outletsControl waste and manage stock ordering and transfersMonitor labour and cost of sale, flagging concerns earlySupport monthly stock takes and back-office record keepingBuild and lead the team across the site Take ownership of people management across all F&B outlets:Recruit, induct, train and coach team membersManage the day-to-day rota to meet demand across outletsAddress performance issues promptly and fairlyAct as duty supervisor for F&B, and support other areas of the business when neededUphold standards everywhere Ensure consistent standards across the whole F&B operation:Food safety, hygiene and cleanliness compliance in every outletHealth & safety policies, risk assessments and auditsEquipment checks, maintenance reporting, and timely fixesSupport the F&B Manager to work strategically This role exists to take on the day-to-day operational load, allowing the F&B Manager to focus on strategy:Deputise for the F&B Manager across the site when they’re not on shiftHandle routine decisions and escalations independentlyFeed back insight and ideas that help shape the wider F&B strategyWhat we’re looking for You’ll have some experience leading a shift or a team in a fast-paced hospitality or catering environment, and be ready to grow into a role with wider scope. We’re particularly looking for someone who:Has supervisory or team-leading experience in hospitality, catering or a similar customer-facing environmentIs a hands-on leader who’s comfortable moving between areas during busy periodsIs happy picking up commercial basics on the job – spend per head, cost control, wastageCan train, motivate and manage a small teamStays calm, organised and decisive under pressureIs keen to grow into a bigger, more varied role than a single-outlet positionThe reality of the role (and why it’s rewarding) Our business is highly seasonal and weather-dependent, with peak periods driven by school holidays, weekends and events. This creates a fast-paced, high-energy environment where strong day-to-day leadership has a direct and visible impact.In return, you’ll benefit from:A varied role with responsibility across the whole F&B operation, not just one outletA predominantly daytime-focused operation, offering a strong alternative to late-night hospitalityThe opportunity to work in a unique outdoor, family-focused environmentGenuine scope to grow into broader operational or management responsibilityExperience & qualifications Experience as a supervisor or team leader in F&B or hospitalityExperience across multiple outlets or a multi-site operation would be helpful, but not a requirementGood organisational and communication skillsSome exposure to stock control, forecasting or rota management is useful but not essentialAbility to lead, motivate and support a teamLevel 3 Food Safety (or willingness to work towards it) desirableWorking Hours & Flexibility This is a full-time role working 5 days out of 7, including alternate weekends . Bank holidays are considered normal working days, with this reflected in the 28-day annual leave allowance .For most of the year, the standard working hours are 9:00am–5:00pm , including a 30-minute unpaid break. During the school summer holidays, these hours extend to 9:00am–6:00pm to support increased visitor numbers and operational demand.There will also be an expectation to cover approximately one 6:00pm finish per week to support after-school play sessions.Throughout the year, there are a small number of evening events, including:Two fireworks evenings in OctoberFour camping weekends during July and AugustA small number of adult-only evening eventsYou would not be expected to work every event, but F&B management cover will need to be provided across all events . These events are not generally late-running, with most finishing around 8:00pm–9:00pm , and the latest finishes expected to be around 11:00pm for adult evenings. xrnqpay As senior members of the team, both positions will also require a degree of flexibility to support occasional ad hoc events, training sessions, stock takes and other operational requirements when necessary.Contract typePermanentHoursFull time including weekends, primarily daytime with occasional eveningsSalary£31,162.50 p.a….