Operational Excellence Lead

Capital One (Europe) plc is seeking a proactive Continuous Improvement Lead in Nottingham. You will bridge strategy and hands-on delivery, leading cross-departmental projects to improve customer experience, reduce waste, and enhance contact centre performance.

You will connect senior lãdership, tech partners and suppliers to drive meaningful change. The role emphasizes problem solving, data analysis, and shaping multi-faceted business cases to transform how we service customers in the contact

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