Director of Operations | Multi-Site Creative & Hospitality Business

Job Description

Director of Operations | Multi-Site Creative & Hospitality Business

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Hybrid

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London

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90k-110k + Equity

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A fast-growing, venture-backed business operating at the intersection of music, content, hospitality and workspace is looking for an exceptional Director of Operations to join its senior leadership team.

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This is a high-ownership opportunity for a commercially minded, people-focused operator who knows how to build exceptional multi-site operations and create the systems, processes and culture required to scale.

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The business operates a growing portfolio of premium creative spaces across London, bringing together the community of a members' club, the facilities of a creative studio and the flexibility of a modern workspace. With multiple profitable sites already trading and further expansion underway, the organisation is entering an exciting phase of growth.

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Reporting directly to the CEO, you will take ownership of the operational backbone of the business, ensuring every site delivers an exceptional member experience while operating efficiently and commercially.

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The Role

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As Director of Operations, you will lead the teams, systems and standards that underpin the entire physical operation.

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You'll be responsible for:

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• Leading, developing and scaling multi-site operations teams, including General Managers, Area Management and Operations.

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• Building a high-performing culture, with clear progression, onboarding and development pathways.

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• Establishing consistent operational standards across every location.

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• Owning the end-to-end member journey across both physical and digital touchpoints.

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• Improving the digital experience and using technology to reduce friction and unnecessary administration.

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• Ensuring sites are maintained to an exceptionally high standard through effective processes, systems, audits and performance monitoring.

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• Driving site-level commercial performance, including supplier management, procurement, organisational design and cost optimisation.

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• Using data, KPIs and P&L insight to identify opportunities to improve site economics.

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• Supporting new-site expansion, particularly around operational design, layouts and OPEX.

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• Leading the implementation of AI and automation across the organisation to make operations more efficient.

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• Owning health & safety, fire safety, compliance and contractual standards across the portfolio.

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What We're Looking For

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We're looking for an operator who combines commercial nous, operational rigour and exceptional people leadership.

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You'll ideally have:

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• 5+ years' experience in multi-site, bricks-and-mortar operations, ideally within a complex environment such as hospitality, members' clubs, workspace, gyms, care, leisure or a similar customer-facing operation.

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• A proven track record of leading, hiring and developing multi-site teams.

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• Strong commercial and financial understanding, with the ability to confidently discuss P&L drivers, KPIs and site-level unit economics.

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• Experience designing and implementing operational processes, standards and systems across multiple locations.

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• Experience selecting and implementing technology and automation within an operational environment.

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• A genuinely AI-first mindset and enthusiasm for finding smarter ways of working.

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• A strong understanding of health & safety, fire and compliance requirements in a multi-site environment.

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• Experience within hospitality, operational real estate, workspace or members' businesses would be advantageous.

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The Person

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More than anything, we're looking for someone who gets things done.

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You will be:

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• An exceptional people leader who knows how to hire, develop, motivate, delegate and, when necessary, make difficult decisions.

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• Extremely detail-oriented and passionate about operational standards.

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• Highly commercial and data-driven.

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• Obsessed with delivering an exceptional customer and member experience.

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• Comfortable with systems, technology and automation.

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• A driver rather than a passenger, with a strong sense of ownership.

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• Positive, pragmatic and solutions-focused.

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• Comfortable operating in ambiguity and building structure where it doesn't yet exist.

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• Passionate about music, content and the wider creative industries.

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Why Join?

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This is an opportunity to join a category-defining business in the creative industries at a genuine inflection point.

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You'll have the opportunity to:

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• Report directly to the CEO and sit on the Senior Leadership Team.

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• Shape the operational strategy of a rapidly growing multi-site business.

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• Build and develop a high-performing operations function.

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• Have significant influence over future site openings and expansion.

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• Introduce new technology, AI and automation across the organisation.

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• Work alongside an ambitious and highly entrepreneurial founding team.

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• Receive competitive salary + equity, dependent on experience.

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• Access 20+ hours of studio time per month across music, content, podcast, photography and video-editing facilities.

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• Receive 25 days' annual leave + bank holidays, plus an additional day for every year of tenure.

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If you're an experienced multi-site operations leader who thrives in fast-growth environments and wants to build something rather than simply maintain it, we'd love to hear from you.

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Apply now with your CV and a short covering note.

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