Business Operations Manager

Job Description

Head of Operations & Culture

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East London

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Office Based

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Salary: upto £75,000

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About the Role

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We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes.

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The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands-on, operational approach to improving performance and embedding excellence across teams.

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The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day.

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What You’ll Be Doing

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Growth & Development

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• Lead company-wide learning and development programmes

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• Identify skills gaps and implement targeted training initiatives

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• Design clear career pathways and progression frameworks

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• Support and coach current and future leaders

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Operational Excellence

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• Take ownership of internal operations, ensuring efficiency and scalability

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• Review and improve systems, workflows and ways of working

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• Act as a senior escalation point for cross-functional issues

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Risk & Governance

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• Manage and review company insurance policies to ensure appropriate coverage

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• Identify and mitigate operational and commercial risks

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• Ensure ongoing compliance across the business

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Data & Compliance

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• Act as ICO Officer, leading data protection and GDPR compliance

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• Maintain robust policies, procedures and training

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• Oversee Subject Access Requests and data-related queries

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Systems & Infrastructure

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• Oversee and optimise the current FileMaker CRM

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• Lead evaluation and implementation of future systems

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• Ensure systems support commercial and operational teams effectively

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Brand & Visibility

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• Own the corporate website and ensure alignment with brand and business priorities

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• Drive continuous improvement in external presentation

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Recognition & Awards

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• Lead internal recognition initiatives

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• Drive participation in industry awards and external recognition

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People & Culture

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• Partner with senior leadership to deliver a people strategy aligned with growth plans

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• Help evolve the business into a flexible, inclusive, high-performing workplace

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• Drive initiatives that enhance engagement, wellbeing and retention

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What We’re Looking For

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• Experience in a fast-paced, commercial environment (events, media or agency preferred)

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• Strong knowledge of UK employment law and compliance

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• A hands-on leader who can balance strategy with delivery

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• Confident influencing senior stakeholders

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• Highly organised, solutions-focused and adaptable

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• Experience improving operational processes and systems

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• Comfortable managing multiple priorities in a dynamic environment

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