Learning Partner: Contact Centre Impact & ROI

Company: CCMA – Call Centre Management Association
Apply for the Learning Partner: Contact Centre Impact & ROI
Location: London
Job Description:

CCMA Academy in the United Kingdom is seeking a dynamic Learning Partner to design, deliver and evaluate high‑impact learning solutions for our member network.

You will diagnose needs, deliver blended learning across virtual and face‑to‑face formats, coach individuals and teams, and demonstrate measurable ROI across programmes. Travel across the UK is required to build trusted relationships with frontline staff to senior leaders.

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Posted: August 30th, 2026