Hybrid Customer Service Operations Leader

White Stuff is seeking a Customer Service Operations Lead to drive the operational performance of the Customer Service team across channels, ensuring SLAs are met while optimising resources. You’ll build an engaged, emotionally connected team and balance pace, quality, care, and commercial outcomes within a hybrid working model.

You’ll lead with warmth and emotional intelligence, role‑model the brand voice, and collaborate with the wider business to deliver exceptional customer experiences and

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