Service Management Lead: Data-Driven, Cross-Team Leader

Virgin Media O2 is seeking a Service Management Team Lead to steer a tiered Service Management function across multiple customer portfolios. You will lead a team of Service Managers, align delivery with contractual commitments, and drive value through data-led decision making and continuous improvement.

The role collaborates with Sales, Technology and Customer Experience to unlock growth opportunities while delivering lasting customer success in a hybrid/onsite environment.

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