Front of House and Events Administrator

Role Title: Front Of House Events Administrator

Division: Wealth Management Client Care

Location: Birmingham

Contract: Permanent

Working Pattern: Monday to Friday 9am – 5pm

About the Role

To support the delivery of consistent and high-quality Front of House services which includes the provision of face-to-face client visits, switchboard services, colleague queries, and co-ordination of room bookings for the Birmingham office and other offices across the Group as per business requirements.

What you will be responsible for

• The face and voice of the company, provide service excellence to all clients and visitors
• Deliver a professional, efficient switchboard service.
• Meet and greet guests on arrival as per our Standard Operating Procedure (when launched).
• Liaise with clients and colleagues to create a seamless service
• Administer room bookings for the office, including meeting room prep and maintenance for internal & external meetings (e.g. arranging desks / seating and coordinating technology requirements for meetings)
• Provide catering for colleagues and clients as per requests, ensuring standards are met and relevant stocks are maintained and machinery is functioning and clean on a daily basis. (e.g. maintaining coffee machine and availability of required stock)
• Assist with clear downs and general presentation support for all office areas (i.e. client areas and staff/storage areas)
• Ensure cleanliness standards are met in the client kitchen and stock is replenished
• Support in processing and preparation for collection and sending of post as required.
• Responsible for maintaining office supplies across office i.e. stationery, print supplies. Check stock/availability each week.
• Responsible for preparation of and collation of Marketing collateral for Birmingham office
• Banking of cheques received in-office & sending daily confirmation to Finance Team
• Provide Stock Reconciliations team with daily safe custody report
• Purchase orders and Invoices – i.e. arranging and sending to Accounts Payable to action.
• Act as the primary point of contact for The Colmore Building, including, liaising with building management and associated contractors/vendors

About you

Support on ad-hoc projects as required by the Group for your site.

Any other duties as required

Measures of success

• Service excellence provided to all guests arriving at reception
• Adapting to last minute changes, communicating with the team
• Time management, ensure all scheduled meetings are fully preprepared before the client’s arrival
• Achieving objectives agreed with Line Manager

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