Fire & Security Administrator

Fire & Security Administrator – Alarm & Service

The Role

We’re looking for an experienced Fire & Security Administrator to join a busy and growing specialist business in Cardiff.

You’ll support the day-to-day coordination of engineers, customer callouts, maintenance contracts and alarm activations, helping keep service operations running smoothly.

Previous experience within the fire, security or alarm industry is essential for this role.

What You’ll Be Doing

• Managing fire & security maintenance contracts and customer records
• Logging callouts and allocating jobs to engineers
• Scheduling planned maintenance visits
• Processing engineer job reports and paperwork
• Logging and coordinating alarm activations
• Managing engineer diaries, holidays and availability
• Processing timesheets and supporting payroll
• Maintaining engineer training and compliance records
• Arranging vehicle servicing and MOTs
• Managing supplier returns and general purchasing administration
• Handling customer emails and enquiries
• Supporting management with day-to-day administration

What We’re Looking For

• Previous fire & security / alarm industry experience – essential
• Experience in a service, scheduling or administrative role
• Understanding of maintenance contracts, engineer callouts and service visits
• Highly organised with excellent attention to detail
• Confident communicating with engineers, customers and suppliers
• Able to prioritise and manage multiple jobs at once
• Good Microsoft Word, Excel and email skills
• Reliable, professional and able to work independently

What’s On Offer

• Full-time or part-time hours
• Flexible / school-hour friendly options
• Stable position within an established specialist business
• Company pension
• Free parking
• Supportive working environment

The Opportunity

If you already understand the fire & security industry and know how engineer callouts, maintenance visits and alarm-related work are coordinated, this is an opportunity to use that knowledge in a key office-based role.

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