Hybrid IT Service Desk Analyst – Cardiff (Customer Support)

ARO Technology is seeking an IT Service Desk Analyst in Cardiff, operating in a hybrid role. You will handle first-line support, manage incidents and service requests, and troubleshoot issues across Windows and Office 365 environments.

Reporting to the Front Line Services Manager, you will work with monitoring tools, maintain records, and ensure SLAs are met while delivering exceptional customer service in a fast-paced environment.

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