Technical Support Specialist

• Configuration and Troubleshooting:

  • Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
  • Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
  • Advise and assist customers in maintaining their use and configuration of the software solution(s).
  • Configure the system as per defined requirements using the software user interface.

• Collaboration:

  • Collaborate with other team members on complex issues/requirements.
  • Coach new team members.
  • Participate in brainstorming sessions and contribute with creative ideas.

• Other responsibilities:

  • Attend customer meetings and calls as and when required.
  • Provide training to customers on existing functionality.
  • Perform additional duties as needed.

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