Hearing Care Assistant (HCA) – East Devon Medical Centres
About The Role
As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on – from initial consultation to aftercare.
This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.
Responsibilities
- Assist with hearing screening and pre‑consultation procedures
- Support Audiologists during hearing tests and fittings
- Provide advice on hearing aid care, maintenance and use
- Deliver ongoing customer support including follow‑up appointments and adjustments
- Maintain accurate customer records and handle administrative tasks
- Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
- Stay informed about hearing care products and developments
What We’re Looking For
We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.
What We Offer
- Full training and development including the potential to progress to a Hearing Aid Audiologist
- A supportive, family‑run working environment
- Flexible working patterns
- Competitive salary and benefits
- Opportunities to work across both hearing and optical services
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Retail
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