NHS Appointment Outreach Specialist

Penrose Health is seeking a Call Handler for our NHS appointments team in the Proactive Care hub at London Bridge. The role involves making 150+ outbound calls daily to NHS patients due for clinical reviews, explaining the importance of appointments, and motivating patients to book potentially life-saving care.

You will work in a fast-paced, target-driven environment, building rapport quickly, handling objections, and recording interactions across multiple clinical areas.

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