Frontline Community Hub Customer Care Specialist

Leeds City Council is hiring a Customer Services Officer to deliver frontline customer support across its Community Hubs and Libraries. You will take ownership of enquiries, provide a courteous service, and work in a rostered, location-flexible environment across Leeds.

The role requires resilient, people-focused individuals who can adapt to changing service delivery and uphold council standards while guiding residents to the right channels and colleagues for complex cases.

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