Out-of-Hours Social Care Advisor (Emergency Calls)

JOBS247 INC LTD in Lincoln is seeking a Customer Service Advisor for out-of-hours duties. You will handle inbound calls related to Adult and Children’s Social Care, record and assess information, and provide initial advice and escalation as required.

The role requires empathy, accuracy, and the ability to work with sensitive information from the public and professionals such as police and health services, across housing, libraries, and local services, with bi-weekly interviews at Lincoln offices.

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