Customer Services Assistant

Company: Gigaclear
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Job Description:

Starting salary to £26,000 Increasing to £26,500 after probation. Plus Bonus up to £200 per month.


Are you looking for a break into a more office environment type role?


A role that rewards good / great performance with monthly bonuses?


Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity?


An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media?


A role where you will benefit from the camaraderie of a large team and support of new friends?


We are keen to talk with people who bring a customer-focused approach – previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email.


Note; this is an office based role, based in our Head Office, Abingdon, Oxon.


At the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).


If you’re looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate.


Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.


Staff Rewards, Benefits, And Opportunities



  • Generous employer pension; up to 8% matched contribution

  • Income protection & life assurance

  • 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

  • Unlimited access to our online Learning Management System

  • Long service benefits and monthly employee recognition

  • Enhanced maternity and paternity provisions

  • Flexible working environment

  • Health & Wellbeing initiatives and company funded social events


Our approach is to work guided by our mission, vision and values.


Our Mission – Empowering communities with brilliant broadband


Our Vision – Connected Communities


Our Values – Own it, Find the Right Way, Work Together, Win Together

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Posted: August 30th, 2026