General Manager

Job Description

General Manager

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Lead one of the most exciting hospitality and events operations in UK sport.

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• The City Ground, NFFC, West Bridgford, Nottingham, NG2 5FJ

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• 40hrs pw 5/7

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• up to £60,000pa Depending on experience + excellent bonus and benefits

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• Flexible Benefits fund of £1,300 to utilise across an array of benefits

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• Free parking

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Job Introduction

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Sodexo Live! is seeking an exceptional General Manager to lead our partnership at The City Ground, home of Nottingham Forest Football Club.

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This is more than a venue management role. It's an opportunity to shape unforgettable matchday and event experiences, lead a large and passionate team, drive commercial performance, and become a trusted strategic partner to one of English football's most historic clubs.

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As General Manager, you will have overall responsibility for the performance, growth and operational excellence of the venue's food, beverage, hospitality and event operations.

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You'll lead a team of senior department heads and oversee the delivery of world-class experiences for thousands of guests across matchdays, conferences, banqueting, hospitality and special events.

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This is a high-profile, highly visible leadership role where you will have the autonomy to innovate, influence strategy and make a lasting impact.

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If you're an inspiring leader with strong commercial acumen, a passion for hospitality, and a track record of delivering exceptional customer experiences at scale, we'd love to hear from you.

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What You'll Do:

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• Provide inspirational leadership across all areas of the operation, creating a culture of accountability, engagement, inclusivity and high performance.

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• Act as the senior Sodexo Live! representative and trusted partner to Nottingham Forest FC, building strong relationships with key stakeholders.

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• Develop and deliver strategic business plans that drive growth, innovation and long-term venue success.

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• Take full ownership of the venue's financial performance, delivering budget, revenue and profitability targets through robust commercial management.

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• Identify and maximise new revenue opportunities, utilising financial insight, forecasting and market trends to support decision-making.

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• Champion outstanding fan, guest and hospitality experiences, ensuring services consistently exceed expectations and contractual commitments.

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• Drive operational excellence and innovation across hospitality, retail catering, premium experiences and events, positioning the venue as an industry leader.

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• Lead, coach and develop a high-performing management team, fostering talent, succession planning and continuous improvement across the business.

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What You Bring:

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We're looking for a commercially focused hospitality leader who thrives in fast-paced, customer-centric environments.

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Essential Experience

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• Significant senior leadership experience within hospitality, events, catering, stadia, leisure or venue operations.

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• Proven responsibility for large-scale P&L management.

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• Experience leading diverse, multi-functional teams.

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• Strong commercial awareness and financial acumen.

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• Ability to manage multiple priorities while delivering results.

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• Excellent stakeholder management and relationship-building skills.

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• Commitment to operational excellence, compliance, health & safety and customer experience.

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Desirable Experience

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• Stadium, arena or large event venue experience.

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• Premium hospitality or high-end retail catering experience.

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• Experience managing large-scale event operations.

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• Exposure to transformational projects, venue development or business growth initiatives.

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