Southwark, United Kingdom | Posted on 28/08/2026
We are seeking 3 experienced Revenues Processing Officers to support the delivery of an efficient and accurate Council Tax service. The successful candidates will be responsible for processing Council Tax accounts, determining liability, assessing discounts and exemptions, and maintaining accurate records in accordance with legislation, council policies and service standards.
This role is suitable for an experienced local authority revenues professional who can quickly become operational and manage a high-volume caseload with minimal supervision.
- Process changes of occupancy, ownership and liability.
- Create, amend and close Council Tax accounts.
- Assess and process discounts, exemptions, disregards and reductions.
- Issue revised bills, notices and statutory correspondence.
- Maintain accurate account records and ensure data integrity.
- Verify information received from residents, landlords, managing agents and internal departments.
Account Maintenance
- Investigate and process changes affecting Council Tax liability.
- Review and update customer records using information received from various sources.
- Identify discrepancies and take appropriate action to ensure account accuracy.
- Maintain compliance with relevant legislation and council procedures.
Correspondence and Casework
- Handle written enquiries received by email, online forms and correspondence.
- Investigate and resolve account queries within agreed service standards.
- Draft clear, accurate and professional written responses.
- Deal with complex casework requiring interpretation of legislation and council policy.
Recovery and Collection Support
- Undertake account reviews and process recovery-related transactions.
- Prepare accounts for recovery action in accordance with council procedures.
- Process account amendments arising from recovery activities.
- Support the efficient collection of Council Tax through prompt and accurate processing.
Performance and Quality
- Achieve individual productivity and accuracy targets.
- Ensure all work is completed within agreed timescales.
- Adhere to service procedures, legislation and quality standards.
Requirements
- Recent experience working within a Local Authority Council Tax service.
- Good working knowledge of Council Tax legislation.
- Experience assessing discounts, exemptions and liability matters.
- Experience using NEC Revenues (Northgate).
- Ability to manage a busy caseload and work to deadlines.
- Strong attention to detail and accuracy.
- Ability to analyse information and make sound decisions based on legislation and policy.
- Competent user of Microsoft Office applications.
We believe employee benefits should go beyond just a free drinkor fruit bowl. What’s more, we believe you should get to choose perksthat suit your lifestyle. That’s why we’ve partnered up with theglobal benefits and rewards provider Perkbox, to offer something forall of our people.
Here’s what you can look forward to:
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees,breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
Wellness Hub
- Easy to follow videos for everything from yoga exercises, tostrength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on allyour devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to aqualified counsellor
Celebration Hub
Working with us means you’re always part of Team BSS – celebrateand recognise fellow contractors, whether they’re across the desk oracross the world
Company polls where everybody can vote for the winners
Culture Hub
- A single place to find company updates, photos, benefitsinformation and lots more!
- Stay in the loop with what’s happening by accessing Culturehub anywhere, at any time
Pre-Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trustfor every role. Successful applicants will undergo a comprehensivepre-compliance process in line with the Baseline Personnel SecurityStandard (BPSS). This includes:
- Identity Verification: Confirmingthe authenticity of your identity documents.
- Employment HistoryChecks: Reviewing your occupation history for the past3-5 years (depending on client requirement).
- Right to WorkVerification: Ensuring you have the legalright to work in the UK.
- Unspent Conviction Check: Conducting a Basic DBSCheck to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthywork collaboration, aligning with best practices used in governmentand public sectors. While primarily standard in these sectors, ouradoption of pre-compliance checks across all roles reflects ourcommitment to maintaining the highest standards of integrity and trustin our recruitment process.
BSS is proud to be an equal opportunity employer. We do notdiscriminate in hiring or any employment decision based on race,color, religion, national origin, age, sex (including pregnancy,childbirth, or related medical conditions), marital status, ancestry,physical or mental disability, genetic information, veteran status,gender identity or expression, sexual orientation, or other applicablelegally protected characteristic. BSS considers qualified applicantswith criminal histories, consistent with applicable UK law. If youneed assistance or an accommodation made due to a disability, pleaselet your recruiter know.
We endeavour in our business dealings to uphold the keyprinciples of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community shouldface disadvantage in the provision of public and commercialservices compared to any other citizen
- In some circumstances special treatment may beappropriate especially for the injured or bereaved.
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