Candy World Ltd is a fast-growing pushchair manufacturer based in Biggleswade, Bedfordshire. We manufacture and sell, our very high end and designer lead brand worldwide.
An opportunity has now arisen for a Full-Time, Customer Service Team Advisor, to work within a small, busy, customer service department.This role predominantly involves:
- Responding to a high volume of product and order related emailed enquiries (and telephone calls), both from direct customers and retailers, within specific, contractual SLA’s. (experience preferred)
- Responding to verbal and written complaints, in a timely and professional manner (experience preferred)
- Dealing with follow up calls from emails and website forms
- Dealing with after sales/warranty queries, (responsible for specific retailers, following sucessful completion of product and system training)
- Escalating and liaising with relevant departments, with any technical/service/sales/product issues, which may arise.
- Logging and updating customer information and orders
- Tracking and processing new orders and refunds
- Entering orders, checking availability and prices of productsBooking and chasing, collections and deliveries
- Assisting with, (when necessary), any general customer service administration
Requirements
- Excellent verbal and written communication skills, (grammar and spelling).
- A team player, must be able to work as part of a team and assist colleagues whenever necessary
- Patience and the ability to remain calm in stressful situations
- Excellent interpersonal skills
The successful candidate must be computer literate, well organised and have an excellent telephone manner. (Experience of using a CRM system would be beneficial).A quick learner, you must be able to multi-task and prioritise a busy workload.
The role will involve being in the office for five days a week, for the first six months, after which, following successful completion of your probationary period, we will be able to offer ‘hybrid’ working, which offers working from home for two days a week.
Hours. Mon – Thurs. 9.00 – 5.00pm. Fri – 9.00 – 4.00pm. 1 hour lunch.Salary upon application.Closing Date: Friday 11th Septemberwww.icandyuk.com
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