12 Market Place, Redditch, B98 8AA, UNITED KINGDOM
Location: Popzone & Gorgeous Redditch, 12 Market Place, Redditch, B98 8AAReports To: Head of OperationsSalary: Competitive, dependent on experience
About the Venue
We are recruiting an experienced and driven General Manager to lead Popzone & Gorgeous Redditch.
This is a busy late-night venue with a strong events calendar and high weekend footfall. This is a hands-on senior management position suited to someone who thrives in a fast-paced, high-energy environment and has proven experience managing licensed premises, late-night trading and large teams.
We are looking for someone who can take full ownership of the venue, lead from the front and consistently deliver high standards across operations, compliance, customer experience and commercial performance.
The Role
As General Manager, you will have overall responsibility for the day-to-day operation and performance of the venue, ensuring it operates safely, legally, profitably and to a consistently high standard.
Key responsibilities will include:
Full operational management of the venue
Leading, developing, training and motivating the management and staff teams
Recruiting and developing a strong, reliable venue team
Delivering excellent customer service and a safe, welcoming environment
Driving sales, footfall and overall venue performance
Managing staff rotas, payroll and labour costs within agreed budgets
Managing stock control, ordering, stocktakes, wastage and GP margins
Ensuring full compliance with premises licence conditions, licensing objectives, health & safety requirements and company policies
Maintaining high standards of cleanliness, presentation and maintenance throughout the venue
Working closely with security teams, Pubwatch, local authorities and other relevant agencies
Planning and delivering successful events, promotions and themed nights
Supporting and implementing venue marketing and promotional activity
Monitoring venue performance and providing regular management reports
Handling customer complaints, incidents and challenging situations professionally and confidently
Maintaining accurate compliance, incident and operational records
Leading by example during late-night trading and peak weekend periods
The Ideal Candidate
We are looking for an experienced hospitality professional who is commercially focused, operationally strong and confident leading a late-night venue.
The successful candidate should have:
Proven experience as a General Manager or senior manager within a nightclub, late-night bar or high-volume hospitality venue
Strong knowledge and understanding of UK licensing law and licensing objectives
A valid Personal Licence issued under the Licensing Act 2003
Strong leadership and people-management skills
Experience managing rotas, payroll, labour budgets and staffing levels
Good understanding of stock management, GP margins and cost control
A strong commercial mindset with the ability to identify opportunities to increase sales and profitability
Confidence dealing with security teams and managing incidents during late-night trading
Excellent communication and organisational skills
The ability to remain calm and make effective decisions under pressure
A proactive, hands-on management style
Flexibility to work evenings, late nights, weekends and key trading periods
A full UK driving licence would be advantageous
What We Offer
Competitive salary, dependent on experience
Company pension
Senior management responsibility for an established late-night venue
Opportunities for professional development and progression
Support from the Head of Operations and senior management team
The opportunity to have a genuine impact on the growth and performance of the venue
Working Pattern
This is a full-time management position and requires flexibility around the needs of the business. The successful candidate must be comfortable working late nights, weekends, bank holidays and key events, including being present during peak trading periods.
Screening Questions
- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience
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