Head of Customer Experience & Service Excellence

Healix Health is seeking an experienced Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, advocacy and continuous improvement. You’ll oversee Quality Assurance, Training, Complaints and CI, using insights and performance data to shape the end-to-end customer journey.

This senior role reports to the Operations Director, manages high-performing teams, and embeds a culture focused on customer-centric outcomes while supporting growth in

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