Head of Customer Experience & Service Ops (Hybrid)

Ecotricity in Stroud, Gloucestershire, is seeking a talented Head of Customer Service to lead the customer lifecycle and a cross-functional operations team. The role focuses on improving processes, coaching team leaders, and driving KPI improvements across service, billing, and upselling while maintaining an inclusive culture.

You will work in a hybrid setup (minimum 3 days on site) and collaborate with internal and external stakeholders to deliver excellent customer experiences and reduce

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