Hospitality Operations Auditor

Criterion Hospitality is looking for an experienced Hospitality Operations & Contract Auditor to provide independent assurance across our London hotel portfolio.

The role will audit outsourced and internal services including housekeeping, linen and laundry, public-area cleaning, guest supplies and other operational services. You will review service delivery, contracts, invoices and supporting records to identify control weaknesses, non-compliance and financial discrepancies.

Key Responsibilities

• Carry out planned and unannounced audits across London hotels.
• Review contracts, service standards, invoices and operational records.
• Identify overbilling, unsupported charges, service failures and control gaps.
• Prepare clear audit reports and track corrective actions.
• Monitor supplier compliance and performance.
• Recommend improvements to controls, procedures and supplier governance.

About You

• Experience in audit, compliance, contract assurance or financial control.
• Strong analytical, numerical and spreadsheet skills.
• Confident reviewing contracts, invoices and supporting evidence.
• Able to challenge discrepancies and communicate findings professionally.
• Highly organised, objective and independent.
• Flexible to travel across our London hotel portfolio.

Hospitality experience is desirable but not essential; strong audit and control experience is more important.

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