- Compensation: GBP 50,000 – GBP 70,000 – yearly
Job Description
About the Job
The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business,objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs andidentifysales opportunities to pass to our account development associates.
You willbe responsible formaintainingand/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption ofNielsenIQtools & capabilities.
You willleveragethe breadth ofNielsenIQ’sproduct portfolio by developing strong relationships with analytic associates across our business.Identifyopportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.
RESPONSIBILITIES
Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
Leads Joint Business Plan process and is accountable foridentifyingand aligning customerobjectives,definingand tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
Leads and owns NPS process,frequentlyand consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
Leverages existingNielsenIQtools to advance Customer businessobjectitesthrough strategic thought leadership and flawless execution
Responsible foridentifyingopportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
Acts as Voice of Costumer ensuring client needs are being met by theappropriate teams- whether this is data quality escalation or a reporting need
REQUIREMENTS
Extensive experience of analysing data in an FMCG environment
Strong planning and servicing skills
Experience of working with clients to solve business issues
Excellent communication,presentationand interpersonal skills
Demonstration of how to design solutions to answer client business issues
A consultative style of working
A proventrack recordof delivering success through others
Ability to build strong networks and relationships, internally and with client
What You Get
- Private Medical Insurance
- Flexible working environment
- Learning & Development
- Great team culture
#LI-Hybrid
Additional Information
- Flexible working environment
- Volunteer time off
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion
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