Senior User Researcher — Public Sector, Flexible Benefits

Company: TfL, GLA or OPDC
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Job Description:

Greater London Authority in London is seeking a User Researcher to plan and conduct research across GLA products and services, keeping users at the centre of delivery. You will communicate findings to inform decision making and contribute to a knowledge base.

The role requires experience in user research within multidisciplinary teams, applying inclusive methods and agile ways of working to improve digital services for Londoners.

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Posted: September 1st, 2026