Location: Wolverhampton, WV10 6TB
Contract: Permanent, Full-time, 37.5 hours per week, Monday-Friday
Workstyle: Roaming – a mix of working from home and office
Closing Date: Monday 31 August 2026. This vacancy is subject to an earlier closing date depending on the volume of applications. Please apply early.
Do you enjoy helping people feel confident, supported, and well-informed? If delivering great customer service and building strong relationships motivates you, you may be just what we’re looking for in a Lettings Adviser at Bromford.
Our lettings team manages the effective day-to-day delivery of lettings across the business. As part of the team, you’ll work closely with colleagues and local authorities to ensure fair and timely allocation of properties.
You’ll guide new customers through the lettings process, ensuring that all records are accurate, and follow our policies and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre-tenancy checks, collaborating with our empty homes team to minimise void time. And you’ll maintain and manage property shortlists, ensuring a fair and transparent process.
The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and varied workload every day. While you’ll help us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, where they can build brighter futures and thrive.
What We’re Looking For
- Customer focussed experience: you’ve previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is most important
- Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
- Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
- Accuracy, attention to detail and initiative: Accuracy is critical in this role. You take pride in getting things right first time, maintaining accurate records, completing checks thoroughly, and using your initiative to identify and resolve issues before they impact customers, colleagues or the business.
- Organisational skills: You can prioritise and manage your workload efficiently.
- Enthusiasm for the role: You’re committed to helping customers find the right home where they can thrive.
- Team player: You thrive in a high performing team, helping us meet our KPIs while letting homes fairly and transparently, in line with our policies.
- Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
- A great ambassador: You embody BFL’s values and positively represent our values.
By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
You’ll be based in our Wolverhampton office with regular home working available. A basic DBS check is required.
Apply by Monday 31 August 2026
Interviews will be held at our Venture Court office, Wolverhampton.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer
- Hybrid working, with the flexibility to work across our main locations and home
- Occupational Health, mental health first aiders, menopause champions and annual health checks
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Generous holiday, occupational sick pay and paid family leave
- Fully funded CIH qualification, if it’s a requirement of your role
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