Guest Services Specialist

Job Description

We are working with a well-established hospitality provider in London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support.

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This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment.

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Key Responsibilities

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• Act as the primary point of contact for guests, managing enquiries via phone and email

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• Coordinate bookings, amendments, and cancellations accurately and efficiently

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• Provide tailored accommodation solutions based on guest requirements

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• Liaise with internal teams and external partners to ensure smooth service delivery

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• Handle guest queries, complaints, and service issues in a professional manner

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• Maintain accurate records within internal systems and CRM platforms

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• Support billing, invoicing, and general administrative tasks

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• Ensure all interactions reflect high service standards and brand values

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Key Skills & Experience

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• Previous experience in hospitality, hotels, serviced apartments, or corporate housing

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• Strong customer service and communication skills

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• Highly organised with strong attention to detail

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• Ability to multitask and work under pressure in a fast-paced environment

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• Confident using booking systems, CRM platforms, and Microsoft Office

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• Problem-solving mindset with a proactive approach

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• Professional, personable, and client-focused attitude

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This is an excellent opportunity to join a growing hospitality business offering a supportive team environment and clear progression opportunities.

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