Business Operations Co-Ordinator

Job Description

Job Descriptionnn

Business Operations Coordinator

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Ashford Office/Hybrid working

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Working Monday to Friday 9.00-17.00 – 37.5 hours per week

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Competitive salary plus  excellent career development, discounted products and services and much more

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We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Ashford. This position is a Hybrid working role.  You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.

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A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

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Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.

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Key Accountabilities & Responsibilities

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• Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers

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• Attend customer and business meetings/calls

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• Be a primary point of contact on customer and business queries

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• Regularly engage with Sector Managers to discuss actions in support of both business and customer activities

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• Work pro-actively to improve the customer experience

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• Produce regular sales, product, pricing, and delivery reports

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• Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing

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• Alignment of internal buying lists with customers/3rd party ordering systems

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• Identifying & correct IMS issues for ESI customers

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• Update promotional pricing activity

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• Order and organise sales and promotional samples

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• Provide buddy cover when required

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• Work with Sector Manager to set up nominated lines

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• Assisting with product recalls, collating allergen information & customer allocations

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Knowledge, Skills & Experience

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• Highly IT literate – MS Office (Excel)

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• Experience working in a fast moving, pressurised team environment

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• Commercial awareness

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• Customer focused

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• Good team player

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• Effective communicator

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• Able to prioritise workloads and work well under pressure

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• Attention to detail

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