Service Lead: Customer Experience & Journeys

EDF is seeking a Service Lead to shape end-to-end customer experiences across Enterprise IT. You will champion customer journeys, ensuring services are accessible, navigable and outcomes-focused, with a focus on delivering value across colleagues.

The role is a 12-month fixed-term contract with a starting salary of £50,000 per annum and a potential annual bonus. Flexible working across the UK is offered, with occasional travel to London, Exeter, and other EDF locations when needed.

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