Company: Birmingham Airport Authority
Location: Birmingham
Job Description:
Birmingham Airport is seeking an experienced Customer Experience Lead to drive insight, communications and service improvements across the airport.
You will manage a small team, oversee CRM and AI platforms, translate customer feedback into measurable change, and collaborate with internal teams to enhance satisfaction and the overall airport experience.
Reporting to the Head of Customer Strategy, you will shape strategies that put customers at the centre of operations and performance.
#J-18808-Ljbffr…
Posted: September 3rd, 2026