Business Customer Resolution Specialist

British Gas in Edinburgh is seeking a Business Customer Resolution Agent to own end-to-end customer accounts, investigate complex queries and support retention across channels. You will work in a small, empowered customer pod, balance customer experience with commercial outcomes and comply with regulations, delivering first-time resolutions.

Salary: £30,044 basic + quarterly bonus up to 16%. Office: 1 Waterfront Avenue, Edinburgh.

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